Understand the need
Start with your team, your business priorities, and what is getting in the way.
Services
Managed IT for your everyday business.
Make Third Level IT your ongoing IT partner, with support, security, and practical technology planning for your Southeast Michigan business.
Built around your business
Support for the way you work.
01 / Ongoing care
Managed IT & cybersecurity
A clearer owner for the technology your business depends on.
Third Level IT serves as your primary managed IT provider. We begin with your people, systems, and priorities, then define an ongoing service agreement and onboarding plan.
- User support and endpoint monitoring, maintenance, and patch management.
- Network and firewall management, security configuration, and practical risk reduction.
- Backup and recovery planning, including how recovery will be checked.
- Technology oversight: documentation, priorities, lifecycle planning, and coordination.
Third Level IT coordinates service delivery and remains accountable for your client relationship. Support availability, covered systems, response expectations, and responsibilities are defined in your service agreement.
02 / Better ways to work
AI consulting, training & workflow automation
Start with the task. Then choose the tool.
We interview staff, map cumbersome processes, and identify suitable uses for AI or automation. Then we help select and configure approved tools, train employees, and build automation where it delivers value.
- Prepare draft reports from approved source material, with human review.
- Match spreadsheets and flag differences for a person to resolve.
- Draft routine administrative content and training materials.
- Help employees find approved procedures and relevant internal guidance.
Some workflows need ordinary software, a better template, or a simple integration rather than an AI model. We make that choice during discovery.
Sensitive data handling, access, human review, and local versus cloud deployment are agreed during discovery. We do not assume every workflow belongs in the cloud—or that it requires local hardware.
03 / Focused progress
IT consulting & infrastructure projects
Experienced support for the work that needs to get done.
- Network and firewall work, with testing and a recovery plan.
- Server, virtualization, and infrastructure improvements.
- Technology planning and prioritization for business needs.
- Remediation support for identified technical gaps within an agreed scope.
- Supplemental engineering alongside your internal team or existing provider.
We define the deliverables, dependencies, access, and handoff before implementation. A project can stand on its own or lead into ongoing support.
Choose your starting pointSwitch when you’re ready.
Switch when you’re ready.
Get help with gaps now.
Make TLI your managed IT provider
Begin with a review of your environment and priorities. We agree on coverage, support expectations, and cost, then plan access, documentation, and the handoff from your current provider or internal setup.
Still under contract with another provider?
If unresolved issues or stalled projects need attention, start with a scoped, paid engagement. We establish authorized access, responsibilities, and coordination with your current provider before making changes. We can also help plan a future move around the renewal date and notice deadline you provide.
How we work01 02 03 04
A clear plan, from first conversation to follow-through.
Agree the scope
Define the work, responsibilities, cost, and what a useful result looks like.
Implement
Make the changes, check they work, and help your team put them to use.
Measure & support
Review the result, document the handoff, and agree on ongoing support or next steps.
Let’s start with your business
What would you like technology to do better?
Tell us what’s getting in the way. We’ll discuss your priorities, your current setup, and a sensible next step.