For IT providers & MSPsAdd engineering capacity.
Add engineering capacity.
Keep the relationship clear.
Bring Third Level IT into a defined project or technical escalation. Agree the workstream, client communication and handoff around the way your team delivers.
Where TLI can contribute
Engage for a specific technical outcome, from discovery and planning through implementation and verification.
- Network, firewall and VPN project work
- Windows Server and Active Directory changes
- Microsoft 365 and email projects
- Troubleshooting escalations and technical documentation
Set the working arrangement
Decide the delivery model before TLI accesses the environment.
- Client ownership and the named point of contact
- Technical scope, access and change authority
- Scheduling, reporting and escalation expectations
- Confidentiality, commercial terms and the handoff
Start with the problem
Discuss your project A project on your delivery calendar?
Send the workstream, the technology involved, and the window you need to cover. We’ll discuss how TLI can contribute.