Southeast Michigan businesses with 10-100 employees get enterprise-grade monitoring, security, and support — without enterprise pricing.
Free IT Health Check60-minute assessment • Find your biggest risks • Get a clear roadmap • No obligation
You're too big for break-fix, but enterprise MSPs treat you like a small account. We specialize in businesses at your exact stage.
10-100 employees
$3K-$15K/month
Professional services, healthcare, manufacturing, law firms
Detroit metro, downriver, SE Michigan
We catch failing hard drives, memory leaks, and network issues before they take down your business. Average detection time: under 5 minutes.
MFA, endpoint protection, patch management, and documented policies. We prioritize fixes by real risk, not fear.
Daily backups with monthly restore tests. We document every test so you know exactly what's protected and what recovery looks like.
No dead zones, no dropped video calls. We design networks for seamless roaming. If it doesn't work, we fix it free.
Fast response times — critical issues handled within an hour during business hours. 24/7 monitoring means we often fix problems before you even notice them.
We map your network before you sign the lease. Everything's documented, tested, and ready on day one.
The honest trade-off: You get faster response times and personal attention, but less redundancy than a 50-person MSP. If you value being a priority client over having a massive support organization, we're a better fit.
Most businesses find managed IT costs 40-60% less than hiring a full-time IT person ($80K+ salary, benefits, training) — while getting enterprise-grade tools, 24/7 monitoring, and a whole team's worth of expertise.
Per-user pricing typically starts at $150-$200/user/month. Exact pricing depends on your infrastructure complexity and service needs. Hardware, software licensing, and project work quoted separately.
Founding Client Offer: First 5 companies get enterprise monitoring infrastructure included free for 12 months (normally $2,400/year value).
Fair question. I'm Nate Howard, and I've spent years managing IT infrastructure for businesses across Southeast Michigan. I started Third Level IT because I wanted to build something focused exclusively on businesses in that 10-100 employee range—companies that need enterprise-quality IT but want direct access and personal attention.
I've spent 10 months building the infrastructure before taking on clients: monitoring platforms, security tools, backup systems, and documentation processes are already running in a tier-3 datacenter. You're not my beta test—the foundation is built.
What you get: Direct access to the engineer managing your network. When something breaks, you're talking to the person who built your infrastructure, not a tier-1 tech reading from a script. Your network documentation stays with you. And you're a priority client, not account #4,847.
I'm starting small and selective—taking on clients where I can deliver real value and build long-term relationships. If that approach appeals to you, let's talk.
Totally fair concern. I've been in enterprise IT for years and just left a stable job to do this full-time. The infrastructure is already built — monitoring platforms, security tools, backup systems are running in a tier-3 datacenter. I'm committed for the long haul, but we can also structure contracts month-to-month initially if that makes you more comfortable. You're not locked in, and all your documentation stays with you regardless.
Monitored systems get 24/7 coverage. Critical alerts (server down, security incident, network outage) page me directly. For most issues, automated monitoring catches them before they become emergencies..
Even better — we complement internal IT staff by handling the grunt work (monitoring, patching, backups, security hardening) so they can focus on projects that actually move your business forward. Think of it as giving them enterprise-grade tools and taking the 24/7 ops burden off their plate.
All requests go through a professional ticketing system so nothing gets lost and you have a complete history. The difference is you're getting direct attention from the person managing your infrastructure, not handed off through multiple support tiers. Critical issues get immediate attention, and you'll always know the status of your requests.
We grow with you. As your needs expand, I'll bring on additional engineers to maintain the same level of service and responsiveness. The goal is to scale the team while keeping the boutique, personal approach that makes Third Level IT different. You won't get handed off—you'll get a growing team that knows your business.