Metro Detroit's Dependable IT Partner.

Enterprise-level protection and response for 10–50 person teams. No waiting. No guessing. Just reliable IT that lets you focus on your business.

Fortinet Certified Cisco Certified Ingram Micro Partner Duo Security
Fortinet Engage Advocate Partner

📅 Ready to Get Started?

Schedule a 30-minute consultation to discuss your network needs. No pressure, just honest answers.

Book Your Free Consultation
Target 15min
Average Response
24/7
Network Monitoring
Target 1hr
Critical SLA
100%
Fixed Pricing

Where small teams lose uptime.

If 10–50 people depend on the same systems, small gaps turn into long stops. These are the ones we see most.

One fault stalls the whole floor.

A single bad switch, ISP hiccup, or expired cert can idle a 20-person shop. Minutes turn into hours—and lost orders.

Nobody’s actually watching.

Alerts go to an inbox. Patches wait. Backups “should be fine.” Without clear ownership, small issues grow teeth.

Stolen logins open real doors.

Most breaches start with a phish, not a firewall bypass. Once inside, attackers move through “approved” paths and take data with them.

Costs swing without warning.

Per-seat add-ons, surprise “projects,” and billed hours make budgeting guesswork—right when you need predictability.

How we solve them.

Every solution is built around one goal: keep your business running smoothly.

01

We answer in minutes.

Real humans pick up the phone. Average first response time: under 15 minutes. When something breaks, you get immediate attention from people who know your systems.

02

We monitor 24/7 so problems don't become emergencies.

Continuous monitoring catches issues before they impact your team. Updates, patches, and maintenance happen proactively—not after something fails.

03

We deploy enterprise-grade security without enterprise prices.

Fortinet firewalls. Multi-factor authentication. Backup verification. Led by a career network engineer who built systems for major enterprises—now serving teams your size.

04

We give you fixed, all-in pricing with clear SLAs.

One monthly fee covers your team. No per-user confusion. No surprise bills. Includes a one-hour critical response guarantee you can show insurers and auditors.

What you actually get.

<15min

Average Response Time

When you call, someone answers. Fast human support when issues arise.

1 hour

Critical Issue SLA

Guaranteed response for business-stopping problems. Documented and accountable.

24/7

Network Monitoring

Continuous oversight catches problems before they interrupt your workday.

Fixed

All-In Pricing

Predictable monthly cost. No surprises. Budget with confidence.

Know Your Risk Before It Costs You

A Network Health Check produces your Business Reliability Score, shows exactly where you're vulnerable, and gives you a clear plan to fix it.

Schedule Your Health Check

About Third Level IT

Founded by Nate Howard, a career network engineer who spent years working with and securing networks for major enterprises.

Now bringing that expertise to teams that need enterprise-level reliability without the enterprise friction.

Based in Metro Detroit, we work with charter schools, manufacturing operations, home services companies, accounting firms, and libraries across Metro Detroit.

Integrity Responsiveness Clear Communication

Let's talk about your Metro Detroit business.